Central Functions

In the Central Functions department, the Debrunner Koenig Group consolidates its administrative processes and functions that act as business partners to the operating companies. The motivated specialists in Central Functions ensure a high degree of efficiency and quality in our central services. Group-wide bundling of central tasks ensures high process reliability and the efficient exploitation of synergies.

Human Resources and Training

The central function Human Resources and Training (ZFPA) coordinates all topics related to HR processes and systems and supports the local management teams and the human resources and vocational training staff in carrying out the diverse operational personnel transactions. The Debrunner Koenig Group offers attractive employment conditions and supports and encourages employees in their professional development. As a socially responsible employer, the company is also involved in basic vocational training and employs some 150 trainees throughout Switzerland in the areas of commercial administration, logistics and retail sales.


Matthias Züllig

Head of Human Resources and Training

Tel +41 71 227 29 00

Market Communication and Sponsoring

The central function Market Communication (ZFKO) is responsible for maintaining a uniform CI (corporate identity) and CD (corporate design) for the Debrunner Koenig Group and employs an expert team of dedicated specialists. In addition, ZFKO coordinates the creation of sales promotion aids and organises national trade fair appearances as well as being responsible for a future-ready, sustainable Web presence. Through a high degree of automation in the standard communication vehicles, such as catalogues and the E-shop, and the creative and consistent use of modern tools, the area of Market Communications comes very close to achieving the vision of cross-media communication. In the area of Sponsoring, ZFKO plays the role of central coordination point and source of ideas for the activities of the Debrunner Koenig Group.


Armin Lutz

Head of Market Communication

Tel +41 71 274 87 25

Customer Relations

The central function Customer Relations (ZFCR) includes the areas of management systems (bws®), key account management and sales management. A competent team coordinates the support of key accounts with nationwide business or coverage. The area of sales management includes the optimal use of sales tools and training. Advanced tools such as the Customer Relationship Management System (CRM) are implemented. Innovative storage management systems (bws®) help to reduce customer costs through efficient warehouse and procurement processes and yet are easy and fast to use. ZFCR is also responsible for the development and implementation of our user-friendly, customer-oriented E-shops.


Markus Poletti

Head of Customer Relations

Tel +41 71 274 87 30

Logistics, Quality and Work Safety

The central function Logistics, Quality and Work Safety (ZFLO) includes the areas of logistics, process management, quality and work safety. It supports the companies in implementing their investment projects and optimising warehouse and transport processes. The experienced staff develop investment projects together with the regional companies and assist with optimisation projects. In cooperation with the companies, the applicable occupational safety standards and quality requirements are continually reviewed and adjusted as needed. The certified quality management system of the Debrunner Koenig Group is sustainably designed and continuously improved by ZFLO as well as being regularly inspected in cooperation with external authorities.


Stefan Frick

Head of Logistics, Quality and Work Safety

Tel +41 71 227 29 64


Accounting, Controlling and Risk Management ZFFC supports the regional financial directors in these areas and prepares the consolidated financial statements.



The Central IT Department (ZFIT) aims to provide adequate, high-quality IT services to support business processes. The ZFIT designs the overall architecture of these services and ensures the security of the deployed systems and data at all times.

The ZFIT is organized to consistently align its services along the needs of its customers (users) by coordinating both internal and external partners.

The Technical Communication team (Service Delivery) plans the overall architecture of IT workstations, server and communication infrastructures, and standard applications and programs. They make sure that the applications are mutually complementary and seamlessly integrated (convergence and integration). The Service Desk team helps customers to use the IT services efficiently and securely. The ERP Competence Center team attends to the operation and ongoing development of the SAP business management software that is deployed to carry out the company’s core business.

The ZFIT works together closely with the IT managers at the companies, which represent the customers to act as the “extended arm” for the provision of services, thus enabling fast and competent on-site support.